This course provides learners with the essential knowledge and skills to manage waste safely, responsibly, and in line with workplace health, safety, and environmental requirements in the NDIS and individual support sectors. Effective waste management is critical to maintaining hygienic, safe, and sustainable environments for participants, workers, and the community.

The training covers the principles of safe waste handling, segregation, storage, transport, and disposal, with a focus on clinical, hazardous, and general waste generated in care and support settings. Learners will also explore environmentally sustainable practices and organizational procedures that reduce risks, protect health, and minimize environmental impact.

This course introduces support workers to the importance of writing clear, accurate, and professional progress notes as part of quality care under the NDIS framework. It explains the purpose of progress notes – to document client support, track changes, and communicate effectively with the care team – ensuring accountability and continuity of care. By the end, learners will be able to write concise, objective, and legally compliant notes that reflect the client’s progress, support provided, and any incidents or concerns.

This training introduces behaviour support within the NDIS framework, focusing on safe, ethical, and legally compliant practices. Participants will understand how behaviour support plans (BSPs) work, the regulation of restrictive practices, and their responsibilities in ensuring the dignity and safety of people with disability or aged care participants.

The Behaviour Support Plan Implementation Policy and Procedure ensures consistent, person-centred application of behaviour support strategies. It guides staff in promoting positive behaviour, safeguarding rights, and reducing restrictive practices. Implementation aligns with NDIS Practice Standards, supporting safe, respectful, and effective service delivery that enhances participant wellbeing and quality of life.

Complex bowel care is a high-intensity support area under the NDIS Practice Standards. It involves assisting participants with specialised bowel management, including the administration of enemas, suppositories, and monitoring bowel health. This course introduces learners to safe and respectful practices, roles and responsibilities, and compliance requirements.

The training ensures support workers understand both the clinical aspects of bowel care and the importance of preserving participant dignity, privacy, and choice during care delivery.

This course provides disability support staff with the knowledge and skills to actively contribute to the assessment and development of Behaviour Support Plans. It explores evidence-informed practice, collaboration with Behaviour Support Providers, staff responsibilities, and participant safeguards, ensuring plans are ethical, effective, and aligned with NDIS Practice Standards.

This course guides support workers through the process of reviewing Behaviour Support Plans (BSPs) to ensure they remain effective, person-centred, and aligned with the participant’s goals. It explains how to collect and document behaviour data, collaborate with behaviour support practitioners, and adjust strategies as needed. By the end, learners will understand their role in monitoring progress, supporting positive behaviour outcomes, and contributing to regular BSP reviews.

This course has been designed for all frontline staff, managers, and volunteers working in NDIS and individual support contexts. The primary aim is to equip you with the knowledge and skills necessary to effectively manage complaints and feedback within your organisation. The content will cover various aspects, including understanding complaints and feedback, the principles of complaint handling, and the procedures to follow when dealing with complaints.

This course introduces Interim Behaviour Support Plans (IBSPs) within the NDIS framework. It explains their purpose, procedures, and compliance requirements while highlighting participant rights and safety. Learners will explore risks, documentation, and monitoring processes, building the skills to support individuals ethically, effectively, and in line with best practice.